Paperless ticketing

All under 22s and over 60s concessionary transactions are now paperless and you will no longer receive a receipt upon travel. This includes West Coast Motors and services operated on behalf of Scottish Citylink.

For those traveling with a concession card, you will continue to state your destination to your driver. The only difference will be you'll not receive a paper slip when you scan your card. 

This initiative is being led by the Glasgow Bus Alliance and expanded across all areas of Scotland.

The main reasons for this change are: quickening on-bus boarding times, providing a greener way to travel and making buses cleaner by minimising litter on board. 

If you a concessionary card holder and require a receipt for a particular journey please get in touch by email.

Some popular FAQ's

What’s changing?  

Concessionary ticket users (U22, +60 and disabled)  no longer receive a paper receipt for their bus journeys.  

Why is this change happening?  

To improve speed up customer boarding times, reduce the use of paper and reduce the amount of waste produced on buses. 

What will I do differently when using my concession bus pass on board?  

Nothing, you will still scan and state your destination. The only difference will be you'll not receive a paper slip.

Why do I need to state my location if there is no ticket/receipt?

All concession customers must state a destination so we can accurately record transactions.

Do these changes apply to all types of concessions cards?  

This change applies to all concessions card holders in Scotland, including Under 22s, those Over 60s, and Disability concession card holders.